Slotty Slots Casino - プレイヤーのアカウントはブロックされています。

Opened account 31/10/20. Deposited everyday up to today 4/11/20 . Uploaded documents twice . Made a withdrawal Saturday an again Monday was told would take 3 working days but nothing deposited today few times went back to try log on to check my pending withdrawals an my account has been closed

Dear Emmzieb1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without active bonus? Have you completed the account verification successfully in the past?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

My winnings were with out bonus . I sent documents on opening the account 31/10/20. I didn't hear if these had been received or verified but on the Monday I received an email askin to send documents Which I did again . When I questioned the documents I sent on 31st on live chat I was told that because I'd sent them on a weekend they had . probably been received in error an that I wasn't to worry if there was a problem the documents team would be in touch but I never heard back from them again . I've never had a problem verifying an account before .

I did receive an email saying my account had been blocked for 6 months because of a comment I'd made about the site an that this would no affect the case of my winnings .

Thank you very much, Emmzieb1, for the update. I will leave this complaint opened until your further confirmation regarding successful withdrawal. Please let me know when the winnings will reach you. Thank you in advance.

I received my winnings today 😁😁

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Emmzieb1, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru