Slottyway Casino - プレイヤーの賞金は無効になりました。

Good Morning,

Id like to ask you for help to recive my money. I won 12000PLN in casino and they block my account. They said I play few spin on higher bet than it was in their casino rules. This situation was in november/december 2021. My friend show me this page and he said you can help. I fell cheated by them.

Dear mszymborski1234567,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. Do I understand correctly that you have breached the maximum bet rule while completing the bonus wagering? I carefully checked the General Terms on the website, and this is what I found (here):

„10.1. Bonus money: description

...

The maximum bet amount to wager the bonus is: 150 RUB / 2 EUR / 2 USD / 9 PLN / 2 CAD / 3 AUD / 20 SEK / 10 TRY / 9 BRL / 30 000 UZS / 60 UAH / 8 PEN / 60 CZK / 4 AZN / 1 000 CLP / 50 MXN / 2 CHF / 200 INR / 250 JPY / 100 ARS / 3 NZD / 20 NOK / 40 ZAR. "

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet.

Please do not hesitate to forward your game and bonus histories along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible.

Looking forward to hearing from you.

Best regards,

Petronela

Dear mszymborski1234567,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.