Slotum Casino - プレイヤーはボーナス購入時の収益率の低さに動揺しました。

After cancelling my $1000 withdraw I decided to spend $920 on a buy bonus, which was the bamboo wilds new machine. I thought it's expensive but it's at $10/spin with boosted rpl. My outcome was $120, I won 10% of what it cost me to pay for bonus. I find that completely ridiculously unfair and just completely robbed. So far support has been ok to me but am always awaiting a managers approval for some kind of compensation bonus due to that poor result, but apparently they had not approved it and will receive nothing but a thanks for handing your wallet over. Extremely depressing

Dear Adsey,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Adsey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My complaint was spending $920 for a bonus which only paid $120, that's not fair at all. Buying a bonus should up the RTP in which it seemed to do the opposite. Completely robbed.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.