SlotV Casino - プレイヤーのアカウントがブロックされました。

Hello. What I saw at the post office today is tin. In general, I offered a slot in the chat where you can make a deposit from Jeton and from a card and withdraw to a card. I was told you can do it. I made a deposit from a card and payment. Later, they asked for verification in the chat. I passed the verification. And the next day a message comes in the mail that I am a scammer !!!!) and my account is blocked. I have not played slots, I initially found out from them whether it is possible to do this or not. I tried Everum, they refused me and returned the money to my wallet. Please help someone to return the money. It's just incredible. this is my money !!! I have not stolen them anywhere !!

Dear Qqstyle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer when depositing funds into your account? Did you receive any explanation from the casino why your account has been closed? Do I understand it correctly that you didn’t wager any of your deposited funds yet and your account has been blocked without you placing any bets?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I'll tell you all over again.I received money from another casino on the Jeton wallet. I will attach a screenshot of my personal account; there you can see the transaction. With Jeton Wallet, I was withdrawing the month (by bank transfer), but in the end it did not work out due to the lack of VO CODE. They returned the money back to my wallet and I wondered if I could withdraw this money through the casino. Ie make deposits from a bank card and Jeton and withdraw money to a bank card.First, I tried EVERUM casino, they refused me and returned the money back to the wallet (I paid a commission of 5 euros). Then I saw the SlotV casino and decided to write to them about this. I asked if I could withdraw money to the card if I make a deposit from the card and Jeton Wallet. And in the chat they said yes you can !! I asked again for the account of the wager x3 and they said if you make a deposit, you can immediately apply for a payment. I just made deposits (did not take any bonuses) as I was told in the chat. I asked several times and trusted. I made deposits, placed a request for payment, went through verification and the next day my account was blocked (I am a fraudster) and the money was stolen. And I just want to get my money back and that's it. I think this is normal. All screenshots of where I got this money from, what I was told in the chat I will attach

Dear, Alexander!

Earlier in the chat you were provided with updated information about deposits and payments. According to the rules of our casino, you can withdraw money to any payment system, if it was previously used for making a deposit.

In this case your account has been blocked due to violation of our casino Terms (clause 8.6): In case of suspicious or fraudulent deposits, including depositing funds for the purpose of interchange between payment systems, the Company reserves the right to block your account, cancel any payments made and collect any wins.

Your account is blocked, but the amount of your deposits from Jeton payment system will soon be refunded back to your wallet.

Thank you for your understanding. As soon as the money arrives, I will cancel all my complaints and get my words back.

Thank you very much, SlotV Casino, for the clarification.

Dear Qqstyle, please keep me updated. I will be waiting for your confirmation regarding successful refund patiently. 

On October 9, SlotV wrote the following: It is not possible to return funds to a prepaid card. I ask you to provide the details of your wallet in cryptocurrency. I sent them my cryptocurrency address on October 9. So far, there has been no return.

As 9th of October was Friday, I will set the timer for additional three days and hope you’ll update me with some good news by then. Looking forward to hearing from you.

At the moment there is still no refund

The money was returned. Thank you for your assistance and understanding, sorry for the inconvenience. Good luck

Very good. Thank you very much for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks both sides for cooperation and Qqstyle, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru