SlotV Casino - プレイヤーの入金は失敗しましたが、そのお金は彼の口座から差し引かれました。

I have never experienced like this before. Today I made deposit $41.61 via neteller through slotv cashier. After submitting amount and my neteller code there is say error, but when I check on my neteller account history, my $41.61 transaction was accepted. Actually I have received notification email about this transaction from neteller.

Not sure the problem on the slotv casino side or neteller side, but when I ask neteller support they said I need to give transaction id numbers to casino support to provide my transaction was processed. It should be directly after I give my transaction id, because slotv is neteller merchant. But, slotv live support said there is no $41.61 transaction on my history transaction. (Not sure about their neteller wallet transaction history).

For now, slotv support ask me to wait. They pass my problem ticket to their financial dept and Im still waiting their answer.

Dear Rizki,

Thanks for submitting your complaint and I’m so sorry for your troubles. Firstly, I would like to ask you few questions. Did you successfully pass the KYC (verification) process in this casino? Have you ever made a successful deposit in this casino before?

Also, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thanks so much in advance for your reply.

Best regards, 

Satrio

Yes, I passed kyc. And i have done deposit/withdraw so many times before. Actually on same day I have deposit $15 and was successed.

Massage forwarded anyway.And I appreciate your help.

Hello, problem solved! Finally I got my money on my account.

Thanks for help!

Dear Rizki,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.