Sol Casino - プレーヤーの預金は、アカウントに入金されていません。

I made 3 deposits at the casino today using 3 different systems and none of these deposits have been credited to my account in one day.

There are often problems with the deposit systems, no funds are credited and the support always sends the same sentence that they forward it and I have to wait.

If I transfer with Sofort then I would also like to play immediately with my balance, that's the point of a deposit, it's very, very annoying.

Ich habe heute drei Einzahlungen mit drei verschiedenen Systemen vorgenommen im Casino und keins dieser einzahlungen sind meinem Konto gutgeschrieben worden und das an einem Tag.

Es gibt oft Probleme mit den einzahlungssystemen kein Guthaben gutgeschrieben wird und der Support schickt immer den gleichen Satz dass sie es weiterleiten und ich warten muss.

Wenn ich mit sofort überweise dann möchte ich auch sofort spielen mit meinem Guthaben das ist doch der Sinn einer Einzahlung es ist sehr sehr ärgerlich.

Dear mommydaddykind,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear mommydaddykind,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.