Somos Casino - プレイヤーの撤退が遅れています。

After winning in a game, to get paid they asked me to validate my personal documentation like this with bank statements, through verifications @ senabetcorp.com, I have three weeks sending them copies and they only tell me that according to the contract they have 40 days to validate them and I am waiting, I imagine they are small and since my first deposit was with a VISA credit card, as a precaution I had to cancel it

Después de ganar en un juego, para cobrar me pidieron validar mi documentación personal así con estados de cuenta bancarios, a través de verificaciones @senabetcorp.com, tengo tres semanas enviándoles copias y solo me indican que según contrato tienen 40 días para validarlos y estoy esperando, me imagino que son pequeños y como mi primer deposito fue con tarjeta de crédito VISA, por precaución he tenido que anularla

Dear Judith,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your withdrawal has been approved already? All the requested withdrawals are being checked manually and if you have activated any promotional offer, the entire bonus session is audited for any terms of use violations. Together with the unfortunate Covid situation around the world, I believe that’s the reason why your withdrawal is taking a little bit longer than typically.

Could you please advise if you have received any winnings from this casino in the past? Do I understand correctly that you’ve accumulated your winnings purely from a No Deposit bonus?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Judith,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.