SpaceWin Casino - 選手の退場が遅れています。

I registered on this site. I made a deposit once, went through verification, and they processed my first withdrawal. I decided to try again and deposited with a bonus. Played through the bonus, made a withdrawal request, but now they're not paying out. Request was made on 15.12.2023. When I contacted support, they simply told me to wait and that's it. No further information from them and still no payout.

Зарегестрировался на этом сайте. Пополнил один раз прошел верификацию вывели в первый раз. Решил попробовать еще раз закинуть с бонусом. Отыграл бонус , ставлю на вывод и больше не выводят. Поставил 15.12.2023 . Пишу в поддержку отвечают просто ждите и все. Больше никакой информации от них нет. И вывода тоже нет.

Dear Tyv32ai,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• If there's any relevant communication, please forward it to petronela.k@casino.guru.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Your application is being processed by the responsible department, please wait, we will contact you by mail as soon as your application is approved.

Best wishes,

Ellie

SpaceWin Casino Support Team

and they respond like this for a month.

 Ваша заявка находится в обработке у ответственного отдела, пожалуйста, ожидайте, мы свяжемся с Вами по почте как только Ваша заявка будет одобрена.

С наилучшими пожеланиями,

Ellie

Команда поддержки казино SpaceWin

и так они отвечают на протяжении месяца.

The casino immediately responded and confirmed the withdrawal. Thank you. I'm waiting for funds to arrive.

Казино сразу отреагировало и подтвердило вывод. Спасибо вам. Жду поступления средств.

The funds have arrived. I hope they responded so quickly thanks to you.

Средства дошли. Надеюсь они так быстро отреагировали благодаря вам.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Tyv32ai, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru