Spartan Slots Casino - プレーヤーの賞金は没収されました。

Made 3 deposits using crypto currency and while I did not click on any bonus a bonus with wagering requirements was added each time. I met the wagering requirements by just playing slots and decided to withdraw the 190.00. I was informed the withdrawl would take 5 days to go through their accounting department. After 5 days I received the following email, "Hello,We hope this email finds you well.Kindly note that your withdrawal was declined and the winnings voided since your account is in breach of our Terms and Conditions item 2.5.7. Bonuses offered by our casino are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. We reserve the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected. If an account is confirmed to fall under the Bonus Abuse category, we reserve the right to void all winnings generated on the account. Examples of bonus or promotion abuse, but are not limited to: claiming free bonuses that exceed a 3:1 bonus to deposit ratio (free bonuses include but are not limited to Free Spins, Calendar bonuses, Scratch Card bonuses, Tournament prizes, Race prizes, Mailer bonuses, Goodwill bonuses awarded by account managers, etc.)The account has been labeled as a bonus abuser and in consequence the funds have been voided." In no way did I abuse anything and upon trying to clarify this with their support all the agent could do was repeat that to me over and over when I asked for specifics of how I could possibly have abused anything when all I did was deposit money, they automatically applied the bonuses and play slots. Upon further review it seems like this casino is 100 percent a scam I wasn't able to find one story of someone having a successful withdrawl from winning. They also have obviously fake planted reviews littered throughout Google. Avoid this company they are evil scammers and I feel dumb for having been scammed by them.

Dear smittshow9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you played with any free chip or free spin bonuses? Would you be so kind as to post here or forward me your bonus history?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear smittshow9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.