Spartan Slots Casino - 選手の退場が遅れる。

Hello, I requested a withdrawal days ago, they told me that they were auditing the account and that this was normal, and now the 10 business days have passed and I try to access it and my account is disabled, I have 3 pending withdrawals.

Hola, solicité un retiro hace días, me dijeron que estaban auditando la cuenta y que eso era habitual, y ahora han pasado ya los 10 días hábiles y intento acceder y me pone cuenta deshabilitada, tengo 3 retiros pendientes.

Hello Arasicollons_1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spartan Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, the account was completely verified, I've been with them for a long time, the only thing is that now I have collected a little more money and I have requested a withdrawal of two thousand five hundred euros.

for entering with cryptocurrencies they give you money and 50 free spins that you use and what you win you have to wager 32 times, but I have always fulfilled the requirement and this money and all the rest of the money that has been withdrawn have always followed the rules that I used the casino. The account has been verified for a long time, the only thing is that every three months they ask you to update certain documents such as your ID or card or uh uh some kind of invoice that verifies your identity.

The last reply from them is from the twentieth of this month, and the issue was the delay in paying the withdrawals.

Thank you

Hola, la cuenta estaba completamente verificada llevo bastante tiempo con ellos lo único que ahora he juntado algo más de dinero y he solicitado un retiro de dos mil quinientos euros.

por ingresar con criptomonedas te dan dinero y 50 tiradas gratis que lo utilizas y lo que ganes tienes que apostarlo 32 veces, pero siempre he cumplido el requisito y este dinero y todo el resto del dinero que se ha sacado han seguido siempre las reglas que utilizaba el casino.La cuenta está verificada de hace mucho tiempo lo único que cada tres meses te piden actualizar ciertos documentos como el DNI o la tarjeta o eh eh algún tipo de de factura que verifique tu identidad.

La última contestación de ellos es del día veinte de este mes, y el tema era el retraso en pagar los retiros.

Gracias

Hello Arasicollons_1,

As we usually recommend to wait 14 days for a withdrawal to arrive, please let us know at the end of this week if there's been any update. If not, we will try to intervene but I have to warn you that based on our previous experience with this casino, they might not respond at all to us.

Hello,

I received this email.

Hello,

Thank you for contacting us.

We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future.

I asked them about the money in my account and received no answer.

Please can you please try.

Thank you

Hola,

Recibí este mail.

Hello,

Thank you for contacting us.

We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future.

Les pregunté por el dinero de mi cuenta y no recibí contestación.

Por favor podéis intentarlo please.

Gracias

Hello Arasicollons_1,

I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

But please keep in mind that we had bad experience with this casino and they barely ever respond to us.

Wish you best luck resolving it.

Regards,

Nick

Hi Arasicollons_1,

I've reviewed your case and fully understand your concerns. I'll try my best to help you with the issue by contacting the casino.

I'd like to ask Spartan Slots Casino to join this conversation and share more information regarding the case. Can you please provide any reasons why the player's account has been closed?

Best regards,

Tomas

Hi there,

Kindly note that the account is in breach of our Terms and Conditions item 2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that SpartanSlots has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, SpartanSlots may block regular or tournament play and/or prize distribution.

Dear Spartan Slots Casino,

Could you please provide us with an explanation of the player's situation in more detail from your point of view?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).

Thank you in advance for providing the information.

Kind regards,

Tomas

Excuse me, but in spartan slots I only have one account, I don't have any more, I have no doubt about what I'm telling you.

Perdone pero en spartan slots solo tengo una cuenta, no dispongo de ninguna más, no tengo ninguna duda de lo que le comento.

Dear Arasicollons_1,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts. The casino acted correctly and within its terms and conditions.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

Thank you very much, Slotman Team, for providing information and for your cooperation.

Best regards,

Tomas