Spassino Casino - プレイヤーのボーナスは拒否されました。

They didn't pay out my bonus. They are citing that someone else signed up with my IP. I live in an apartment building with 30+ other people living here. How i'm supposed to control if someone else who lives here signs up to the website? Player ID, name, phone number, device, email everything is different yet they are still rejecting me for the bonus. I consider this a scam.

Dear blitz83,

Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible to participate in it and who is not.. I apologize, but we cannot penalize the casino for excluding you from their bonus program, nor we are in a position to force the casino to grant you bonuses. I can only recommend that you find a casino that suits your bonus requirements better.

Please do not hesitate to let me know if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

Dear blitz83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.