Speedy Casino - プレイヤーのデポジットは、彼のアカウントに入金されたことはありません。

I made a deposit at speedycasino, it was debited but not credited. For 6 days I tried to contact customer service and sent receipts, but they didn't care

Ich hatte bei speedycasino eine Einzahlung vorgenommen diese wurde abgebucht aber nicht gutgeschrieben 6 Tage lang habe ich versucht über den Kundenservice etwas zu erreichen habe Belege gesendet aber diese kümmern sich nicht

Dear Togo1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Togo1988,

Has there been any news? Have you contacted your payment provider? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.