Spin Dimension Casino - 賞金獲得後、プレイヤーのアカウントは閉鎖されました。

I won $9000 USD and attempted to cash out $2,000. The casino blocked my account and won’t pay.

Dear 2drmyszhxf,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Dimension Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Have you contacted casino support? Have you received any explanation or justification for the casino's actions?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear 2drmyszhxf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.