Spin Dimension Casino - 選手の退会が遅れました。

I have been trying unsucessfully to get my withdrawl from spin dimension for weeks. They told it would be here today at the latest and if not they would provide verification that it was sent. I keep believing the lies i'm told in good faith because on the outside the casino seems legit. It doesnt take this long for ACH deposit they are lying to me and if they sent funds on the 11th it would be in account.

Dear jonathanahowell,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The withdrawal they said was processed on 11 April and they said it takes 2 to 5 business days which would’ve been today at the latest and they said way to the end of business today but ACH deposits go through in the morning between 4 and 9 AM

As i suspected the ACHdeposit/ wire transfer didn't come by the end of business yesterday and I reached out ti the casino once again. They said that they will send me confirmation that the deposit was submitted. i suspect that they will say i entered the info wrong or something like that. I copy and pasted the info directly from my account taking out the probability of entering a number wrong.

Hello jonathanahowell,

Have there been any developments since our last conversation, please? 

Dear jonathanahowell,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We are unable to carry out any further investigation or provide potential solutions due to the lack of response from the player. As a result, we have closed the case, but the player is free to reopen the complaint at any time.