Spin Oasis Casino - プレイヤーの撤退は遅れています。

Yes the casino stayed the withdraw request would be completed in 5 days. It’s still sitting in the request stage and they are now changing it to 10 days when I message them

Dear Nathaniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested this withdrawal?

Thank you in advance for your reply.

Best regards,

Kristina

6/8/2022. I understand there is additional processing after the approval but they are just having it sit in the approval stage

so i got 412 out of 616 that they sent me. they are trying to say that may be bitcoin influction of daily rate but that is not my issue. they kept 1059 and then sat on the bitcoin before sending it to me and only sending 412 and some cents.

it would be one thing if i had actually gotten it and i left it in the bitcoin wallet and lost almost 200 but this is their end and their problem

I am sure you understand that the casino is in no way responsible for the fluctuation of the Bitcoin value. The fluctuation has been quite significant and unfortunately, this is the risk you take when you withdraw this way.

You said that the casino kept $1059. Did the casino confiscate these winnings?

They took that saying part of no bonus. However I played thru all that and then some and the eyes till took

Could you please clarify which bonus you played with? If possible, post here the link (or promo code) to the offer you redeemed.

Additionally, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear apannate22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.