Spin Oasis Casino - プレイヤーの撤退は遅れています。

I have played at Spin Oasis for a while and have withdrawn once in the past for $900.

I have 2 withdrawals - 1 is $2500 and 1 is $1500 and been waiting a month. Chat says the payment is pending and will be paid soon.

The first withdrawal I did took like 5 days and this time nothing is happening.

Dear jakehackett91,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that the withdrawals are still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost a month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey Petronela, thanks for everything so far!

It's just pending in the account and hasn't been processed. Chat doesn't have any answers so I went searching and found you guys. 🙂

Thank you very much, jakehackett91, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear jakehackett91,

I am so disappointed to hear your withdrawal hasn't reached you yet. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Spin Oasis Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Spin Oasis Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hey guys, I'm sure you hear this all the time but I truly appreciate you assisting me to reach the right team for the withdrawal issues.

Dear jakehackett91,

We are here for you. I have already contacted the casino and they should respond to this complaint in a near future. Thank you for your patience.

Kind regards,

Stefan

Dear jakehackett91,

You have redeemed code HAPPYHOUR along with your $50 deposit.

Coupon comes with a 20X maximum cashout which in this case is $1000.

Your $1000 withdrawal has been approved on 7/15/2022 at 4:00:19 AM .

Please keep in mind all the excess winnings above and beyond the maximum cashout allowed for this coupon have been removed.

You will be notified by our withdrawals department once payment has been sent.

Cheers

Cindy Greco

Dear jakehackett91,

I understand this must be frustrating for you, but you will be able to withdraw just 1000$. I can only recommend you to read the bonus terms and conditions every time you take any bonus in the future.

Could you please confirm here once you receive the payment? Thank you very much in advance.

Kind regards,

Stefan

Dear slotsplayer36,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Dear slotsplayer36,

As we haven't heard from you, we will have to close this complaint as "rejected".

Feel free to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan