Spin Oasis Casino - 選手の退会が遅れました。

Still waiting on a withdraw from the 01/02/2022

Dear tannydann97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear tannydann97,

Have you received your withdrawal from the casino yet?

Hi, still no withdraw from Spin oasis. They seem to say it'll be processed as soon as possible but it's still sitting on casino site from over two weeks ago.

Thank you for your reply, tannydann97. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification? Have you accumulated your bonus with or without an active bonus, please?

Hey Kristina, I've made a withdraw before and it only took five day's. All verification is up to date and I played with no bonus active!

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I have contacted casino numerous times, it still says pending. I've emailed screen shots to you.

Thank you very much tannydann97 for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you Kristina,

Hello tannydann97

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Spin Oasis Casino to join the conversation.

Dear Spin Oasis Casino

Can you please provide some information regarding the player's withdrawal?

Thank you Michal,

Hello tannydann97,

We apologize for the delay in payment. This case was brought to my attention and I would like to inform you that your withdrawal request was paid today via wire transfer.

Once the funds have been sent, the delivery time may vary according to our payment service providers. Generally, it takes between 3 to 10 business days to see it in your bank balance, but bear in mind that it may arrive later depending on how your bank receives international wires. We do not have control over the delivery time once the money has been sent, but we assure you that you will receive the payments very soon. We appreciate your patience and understanding.

Hi Spin Oasis, I'm still waiting on my withdrawals I haven't received the $2000 yet! There's a withdraw for $1000 still sitting on your site.

Thank you for your patience tannydann97,

All your withdrawal request are now paid. We also sent you an email regarding this. Thank you for your loyalty with Spin Oasis. Have a great day!!

Dear tannydann97

as per Spin Oasis's response please allow a few days for the funds to reach your account. Once you successfully receive the funds, please let me know.

Dear tannydann97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

All good Michal, received all funds from spin oasis ☺

Great news, tannydann97. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal