Spin Oasis Casino - 選手の退会が遅れました。

I have been asking about my withdrawal request was told I need to wait 15 business days and it’s now been 30 business days and keep getting the same reply’s I’ve tried emailing them with no response I’ve kept all my conversations with them and my withdrawal looks as if no one has looked at it

if you need anything else please feel free to contact me at mo*****85@outlook.com

thank you Raymond W******

Dear Mrmondo12,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Do I understand correctly that payment is still pending inside your account without being processed? Have you accumulated your winnings with or without an active bonus? Have you received any winnings from this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi thank you for your reply and to answer your questions I deposited $30 with a bonus and ended up with $130 or around that amount it didn’t have a play through only the bonus amount which I’ve well and truly gone beyond. I’ve never had a withdrawal with the casino either. This claim has actually been going for about 2weeks longer than what is stated as during my details being verified I asked many time if there was any other documents that they need to please let me know but was told everything was ok to only have the withdrawal request denied because I had to send them more documents to verify my identity. I have saved nearly all my conversations with the casino if it’s needed also

thank you for your help in this matter

Thank you very much, Mrmondo12, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Spin Oasis Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Thank you any help is greatly appreciated

Hello Mrmondo12,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Spin Oasis Casino to join the conversation and participate in the resolution of this complaint.

Dear Spin Oasis Casino,

Could you please provide some information regarding the player's denied withdrawal request?

Kind regards,

Tomas

Hi just touching base with you I’ve been messaging spin oasis still and all I get from them is their sorry for the delay and they will follow it up with the payout department after our conversation which obviously never happens

Can you tell me have people recently been paid by spin oasis or am I just wasting my time

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you has your company had any success with spin oasis casino or are they basically a scam site

Dear Mrmondo12,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Tomas