Spin Oasis Casino - 選手の退会が遅れました。

Hi I have an account with use to be spin Oasis is now balifortune. I've been waiting for a payout of $5000 from balifortune for over 2 months going on three I have but because 2500 is the most U can withdraw from balifortune at a time and 2 withdraws at that I have now received 1 of the 2 withdraws but I haven't received the last one. The withdrawal date 08/09/2022

Dear cpakura,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. When exactly did you receive your last withdrawal? Approximately how many days (weeks) did it take to be processed? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Candy here So I made my withdraw on the 08/09/2022 and then I received my first payout 5 weeks 3 days after the withdraw which was on the 17/10/2022 and that was$2430.00 and I am still waiting for the rest which is $2500.00. I don't get it even though I won it together and had make 2 withdrawals I still have only received one

Thank you for your reply, cpakura. Have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?

Lastly, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Yes it was with a jackpot bonus and my withdrawal is still pending and yes I've contacted them numerous times. And I will email the conversation

Dear cpakura,

I have not received any emails from you. We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.