Spin Oasis Casino - 選手の退会が遅れました。

Hi..i have 6 withdrawls pending in the gogo room ..first one was from 7 weeks ago they have emailed saying its been escalated but now the casino is either shut down or undergoing work as it wont load..have i lost my money?i put thousands in and very disappointed

Dear michaelalvaro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi...i have been paid a small amount once...i have 6 withdrawls in some with bonus some with no bonus...i have not mixed them.but i ensured i followed their rules..i have submitted all necesarry documents...i was upgraded to the gogo room from azure hand

Hi i have withdrawn 1 small amount..my docs have been varyfied .i have 6 withdrawels in..some with bonus some with straight cash deposits..i was upgraded from true blue to azure hand then from there to thegogo room

Thank you very much michaelalvaro for your reply. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello michaelalvaro

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help. Can you please confirm your casino user ID for me? Also, can you share the email address you used to register in the casino?

Thank you

https://www.thegogoroom.com/

My user name

thelordhumungous

Hello michaelalvaro

I was informed by the casino representative that your withdrawal is sorted and you should receive the funds soon. Please let me know when you successfully receive the funds.

Thank you so much...i really appreciate it..ill let you know if i get paid out..i cant believe you people help out and dont ask for anything...ill only gamble on sites you recommend from now on😊😊😊😊😊😊

Hi..i have receieved the first of 6 withdraws...i want to thank you again..2000 down 4000 to go😊😊😊😊

Hello michaelalvaro

Thank you for the update, I'm glad you received your first withdrawal 🙂. The remaining withdrawals should be with you soon. Please let me know once you receive all the funds.

Dear michaelalvaro

Can you please confirm that you have successfully received all of your withdrawals?

Hi..i have only recieved 1 out of six withdraws

Thanks for doing this

Hello michaelalvaro

Thank you for the update.

Dear Spin Oasis Casino,

Can you please give us a timeframe for when will all the withdrawals be paid?

Hi thete again..could you possibly contact gogo room again im still waiting on 5 withdrawls

Thanks

Hi michaelalvaro,

Thank you for your patience we processed one of your withdrawal amounting to $1,101.00 - $40.00 Service Fee Total: $1,061.00.

The other pending withdrawal will be paid in the following days.

Thanks

Hello michaelalvaro

As per the Casino representative's response, the remaining withdrawals should be with you soon. Please let me know once you receive all the funds.

Dear michaelalvaro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear michaelalvaro

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this we are, unfortunately, forced to reject this complaint. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal