Spin Oasis Casino - 選手の退会が遅れました。

Ive been waiting since June for my withdrawal to be processed and still nothing! Every time i go to the chat I get told the same thing just to wait and be patient. Over 3 months and I still haven't received my money is not good enough, now when I try to go on the website its telling me its not available in my country try anymore! I have had a previous withdrawal from this casino and it never took this long! DO not recommend spin oasis.

Dear Toni27,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi yes that is correct it is still pending it has not been sent to my bank, I have chosen bank wire as my payment method. I have had a withdrawal from this casino before but it was over say 4 months ago which from memory I belive took around 14 days. All documents are up to date I played with deposited money not bonus money and played by the rules

Thank you for helping

As of now I can not log into the casino as it saying players from Australia can no longer log in at the moment?

For the last 2 days that it what I see when trying to get into the casino

Thank you very much, Toni27, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Toni27

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Spin Oasis Casino to join the conversation.

Dear Spin Oasis Casino,

Can you please provide some information regarding the player's long withdrawal delay as well as why is the player's account inaccessible?

Thank you for helping i appreciate it

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

This withdrawal request is already paid via Wire transfer ($1435.00 + AUD $20 Service Fee Wire)

Hello Toni27

As per the Casino representative's response, the withdrawal should be with you soon, please allow a few days for the funds to reach your account, and let me know once you successfully receive all the funds.

Okay thank you I will let you no

Hi I have received the funds today thank you for your help

Great news, Toni27. I'm glad to hear that you successfully received your winnings.

As the complainant confirmed that the funds were successfully received, we consider this complaint to have been successfully resolved. We will now close it as "resolved" in our system. I would like to thank both parties for their cooperation and please do not hesitate to contact us if you encounter any problems with this or any other casino in the future.

We are here to help you.

Best regards,

Michal