Spin Oasis Casino - 選手の退会が遅れました。

First of all it's been 6 weeks since I requested the withdrawal and everytime I've contacted the casino either via email or live chat I get the same excuse.

They've also stopped responding to my emails over a week ago.

I'm unsure of what to do next?

Dear johnnyarrow92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good evening Kristina

I have made 1 successful withdrawal through Spin Oasis before this incident.

I had my account verified before my first withdrawal and I did not have any bonuses at all in my plays.

Thanks for getting back to me.

Thank you for your reply, johnnyarrow92. Could you please advise when exactly you received your last successful withdrawal? Did you use the same withdrawal method (wire transfer) in the past?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I received via wire transfer my first withdrawal on the 5th of july.

Thank you very much johnnyarrow92 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear johnnyarrow92,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite a Spin Oasis Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Spin Oasis Casino, could you please state the reason why the player's withdrawal has not yet been paid out?

Thank you in advance for providing the information.

Kind regards,

Tomas

This withdrawal request was already paid via Wire transfer (AUD $251.50 + AUD $12.50 Service Fee Wire)

Dear johnnyarrow92,

Could you please confirm that this is correct and that the matter is now resolved?

Thank you.

Kind regards,

Tomas

Dear johnnyarrow92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Even though we assume that the issue has been resolved, without a confirmation from johnnyarrow92, we are forced to reject this complaint.

The player can reopen this complaint anytime.

Kind regards,

Tomas