Spin Oasis Casino - 選手の退会が遅れました。

Have been waiting nearly 3 months to get my payout now all of a sudden I can’t get into their site they have emailed me but keep saying pls be patient your WITHDRAWL is coming

Dear djkingy79,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi I have emails from them just today

It was a commonwealth bank wire transfer i have had payouts before took ages aswell but now I. Can’t log in

Thank you, djkingy79, for your reply. I have switched your complaint to True Blue Casino as per our information, players were upgraded from True Blue Casino to Azure Hand and subsequently, to GoGo Room. In regard to the disputed amount, I corrected it from A$1,000 to A$10,000.

I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. 

so what happens now

Think they have a new name

Here are the latest emails

I believe the new site they now use are leovegas

Hi what’s happening with this matter

Hello, djkingy79,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Recently, I received information that the mentioned VIP room does not belong to True Blue Casino (already closed), so I updated the complaint in the system to the correct casino. Now I would like to invite Spin Oasis Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Spin Oasis Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

No its originated from true blue look i got the it was true blue

ey are deadset liars

Alright, I understand. However, we received a confirmation that the VIP room in question does not belong to True Blue Casino. Moreover, True Blue Casino has been closed for a few months.

Let's wait for a reply from the Spin Oasis casino representative.

It is spin oasis I can log in with same ids ax azure hand gogoroom and true blue this is what it says. After I login to spin oasis website login

Here’s what else I found

Dear djkingy79,

GoGo Casino and GoGo Room are two different things. As was said, let's wait for a reply from the Spin Oasis casino representative.

Thank you for your understanding.

I do know this !!

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok thanks so much !!

They aren’t going to reply bunch of weak dogs I did find this in my whats app from March

Dear djkingy79,

I was in contact with a casino representative outside of this open thread, but I was told only that the issue was escalated to the appropriate department. I have not been contacted since then.

Unfortunately, since we have not received any relevant explanation or details from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime, and I believe that it will use this option in the near future.

Best regards,

Branislav, Casino.Guru