Spin Oasis Casino - 選手の退場が遅れる。

I won on 25/9 and submitted withdrawal request on this date. It is now 17/10 and I still haven’t received funds, now I’m getting angry you are quick enough to take my money but not to payout this is unacceptable.

Hello Gollygosh1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Oasis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Yes my account is verified and I was using real money prior to winning.The last time I spoke to the casino was 10/10 and I was told it shouldn’t be long.

Thank you Gollygosh1 for all the information. I will now forward your complaint to my colleague Michal who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks Nick

Hello Gollygosh1

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Spin Oasis Casino to join the conversation.

Dear Spin Oasis Casino

Can you please provide some information regarding the player's withdrawal?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Gollygosh1

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with casino representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. Previously we have good communication with the casino's representative, but unfortunately, lately, they somehow stopped responding, not sure why. There is not much that can be done now without the casino's cooperation.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

We wish we could be of more help.

Best Regards

Michal

The casino can reopen this complaint anytime.