Spin Oasis Casino - 選手の退場が遅れる。

I received a $30 free chip via email from the casino. I successfully completed the wagering requirments and requested a withdrawal for the max win limit of $100 AUD. My withdrawal has been pending since late July. When I contact support they say they have had a backlog and so payment has been delayed but ensures me I'm next and will be paid shortly. I have deposited at this casino before and it took about 3 weeks to receive payment. It's now been 3 months. Any help from CasinoGuru would be greatly appreciated.

Hello Ninja8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Oasis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you deposited into the casino and were you playing any games there since your withdrawal request? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Ninja8,

Just to confirm, did you provide them document which would verify your BTC address?

Thank you Ninja8 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Ninja8,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Spin Oasis Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Spin Oasis Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can she expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ninja8,

I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Kind regards,

Stefan