Spin Rider Casino - ボーナスプレイによるプレイヤーの賞金は没収されました。

Stay away from this casino !! Deposit made and used the bonus, I should have the bonus of 40 € 135x !!!!!!! Realize. That's about 4000 € which is already cheeky, but I've done this and then wanted to pay 4000 € at the end. All winnings were confiscated and the deposit was refunded although I had breached no rule of the business condition! continue to pay without bonus 100 €, won in roulette now 5000 € .. payment takes eternity !! And you do not even know if it works ...

Finger weg von diesem Casino!! Einzahlung getätigt und den bonus genutzt, ich sollte den Bonus von 40€ 135x !!!!!!! Umsetzen. Das sind über 4000€ was schon frech ist, jedoch habe ich dieses geschafft und wollte dann am ende 4000€ auszahlen. Alle gewinne wurden konfesziert und der einzahlungsbetrag wurde erstattet obwohl ich gegen keine regel der geschäftsbedingung verstoßen hatte! weiterhin ohne bonus 100€ eingezahlt, im Roulette nun 5000€ gewonnen..auszahlung dauert ewigkeiten!! Und man weiß nichtmal ob es klappt...

Dear Hung Tien,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with your winnings. Could you please specify which bonus exactly you played with and forward to us the conversation with the casino stating the reason why your winnings were confiscated? It would help us to understand the problem better. 

Best regards,

Peter

Dear Hung Tien,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.