Spin247 Casino - プレイヤーのアカウントは閉鎖され、出金が保留中です。

I won more than R50k played down to R40k proceeded to withdraw. Needed to verify some documents. Complied and they were authorized. Withdrawal kept showing pending and queried. No forthcoming answers. Then my account was abruptly closed without warning or reason. I did email MANY times with support and nothing. Now they say they don't have my email address on record, obviously as they closed my account.

I have all emails and screenshots as proof of my winnings etc

I tried to attach my file of screenshots etc but may need to email as it says file is too big.

Dear jbrits1103,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the issue you’re facing. To help us better understand your situation, I’d like to ask you a few clarifying questions.

Could you please specify whether your winnings were accumulated with or without a bonus? If you played with a bonus, could you kindly send me a link or a screenshot of the bonus terms and conditions?

Additionally, am I correct in understanding that you successfully passed the full KYC (Know Your Customer) verification process?

Lastly, please forward all the relevant communication between you and the casino’s customer support, along with any screenshots that could help us investigate your case further. You can send this information to my email address at veronika.l@casino.guru.

I appreciate your cooperation and hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good evening Veronika,

Thank you so much for you time. I do appreciate it. I have sent you an email as per your request.

Many thanks again for your assistance.

Good evening Veronika,

To answer your questions.

1. I was not playing with any bonus credits or coins. I have never received any kind of bonus etc from them before.

2. Yes I did have all my requested documents verified and supplied all as per their request.

Dear jbrits1103,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of Spin247 Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The casino wrote the following message:

Dear Jbrits1103,

We would kindly request to provide us your account's username and email address in order for us to assist you.

Thank you in advance.

Kind Regards,

Customer Service

Dear jbrits1103,

Thank you for your response.

Dear Spin247 Casino representative,

Have you received sufficient information from the player for the investigation of this case? Please let us know.

Hi Veronika,

I see no response is forthcoming from Spin247 Casino, even though they requested the case/complaint to be re-opened.

This is typical behaviour and proves that they do not have their players best interest at heart but only to make a quick buck. So sad. I hope people stay away from them. I will continue to advocate and spread awareness against this Casine that scams people out of their winnings!!!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good day Veronika,

Thanks very much.

I do hope they do the right thing!!

Let's see.

Thanks so much for all your assistance.

I'm sorry but the casino has not communicated any further with us. This complaint will be closed as unresolved.

You have the option to file a complaint with Anjouan Gaming. Please ensure that your claim is complete, as incomplete claims won’t be considered. Be sure to include all relevant information to support your case.

Before submitting your dispute, we strongly recommend reading the Dispute Terms and Conditions. This page explains the procedure and guidelines for both sides, helping ensure the process is professional and fair. Once you're familiar with the terms, you can submit your dispute using the online form. Complaints can also be filed via a form on the license validator page, and it is noted that only complaints submitted in English will be reviewed. Complaints filed in any other language will not be considered.