Spin247 Casino - プレイヤーの撤退が遅れています。

After winning $1500 and making the withdrawal that was supposed to be processed in 1 to 4 days and as of the seven today its business days it was still pending and then I just got an email saying that because of a processing issue the money has been put back in my account which is just another excuse because they keep giving me one every time I've had a withdrawal and they're 1 to 4 days usually takes a month and a half to two months and that's fighting drastically with them to get it or using you

Dear Sniktaw75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

No it's not pending anymore it is put back in my account and I have to ask for the withdrawal again and start the process all over again

Thank you very much, Sniktaw75, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Hi Sniktaw75,

I've just reviewed your case and fully understand your concerns about the canceled withdrawals. Can you please specify if your account has already been fully verified?

I will contact the casino and we'll see what can be done to help you with your issue.

Dear Spin247 Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please provide any specific reason for why the player has been experiencing problems with the withdrawals of his winnings? Could you please check internally if you have received all the required documents for the identity verification or if there've been any missing ones?

I hope to hear from you soon.

Kind regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Sniktaw75,

When checking your account, we can see that all withdrawals have been paid to you on 27/07/2022.

We would advise you to check your bank account to see if the funds have now reached reached you as in some instances it can take more than 5-10 working days.

Let us know if that is not the case and we will look into this for you.

Regards,

Spin247

Dear Spin247 Casino, thank you very much for this information.

Dear Sniktaw75, would you please check if your withdrawal has already been marked as processed in your account? Please, let me know if there have been any changes in the status of your request. As the casino representative informed us, your winnings should be paid out so let's hope for a positive outcome in your case. I'll set a timer for 7 days for you, please reply to this message in a set time frame so we will find out how to proceed further with your complaint.

Best wishes,

Natalia

Dear Sniktaw75,

can you please check if there have been any updates in your account? Please, let me know if your withdrawal request was processed or not. I'll expand the timer for 7 more days for you, but please be informed that in case you don't reply in the set time frame, we won't be able to work on your complaint further.

Looking forward to hearing from you.

Regards,

Natalia

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions to the problem.

The player can request to reopen this complaint anytime.