Spin247 Casino - プレイヤーの撤退は遅れています。

After I withdrew, it told me, that the money will arrive in 3-4 days. It's been 1 month and I still didn't receive it. I withdrew on the 16th or 17th June. After a few weeks, the transaction got deleted from my withdrawal history and I received nothing. The live support told me that it will arrive "soon". The no deposit bonus was already wagered.

Dear AdultChicken,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Q: Have you had any successful withdrawals before?

A: No, this was my first withdrawal

Q: Have you passed KYC verification?

A: No, the casino didn't want a KYC verification for withdrawals, it doesn't tell me, that there is a need for a KYC withdrawal. I could withdraw and the withdrawal got into the history, but got deleted after a few weeks

Q: Have you accumulated your winnings with or without an active bonus?

A: Without an active bonus, I completed the wagering requirements and the money was able to get withdrawed

Best regards,

John

Thank you for your reply, AdultChicken. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Moreover, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Q: Is the withdrawal request pending or processed?

A: I do not know, the withdrawal is completely gone from my history as written above.

Thank you very much AdultChicken for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, AdultChicken,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Spin247 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Spin247 Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment? Can you check the player's withdrawal on your side?

Thank you in advance for providing the information.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi AdultChicken,

Due to having closed our casino in your country and location, unfortunately at this time we are no longer able to process the withdrawal for you.

All players have been notified and given a time limit until when the withdrawals can be made after we closed in the relevant countries, and this deadline has now passed I'm afraid.

We were unable to find any pending withdrawal amounts on your account so could you confirm when you have seen this please AdultChicken? We can then investigate this further.

Regards,

Spin247

Hi Spin247 Casino,

This was on the 16th or 17th June, as explained above, the withdrawal got completely removed from my history and I cannot see / track the withdrawal.

Thank you both for the updates and information.

Dear Spin247 Casino,

When did exactly the casino stop providing its services to players from AdultChicken's country? How were players informed about it and about the deadline? What was the deadline for requesting a withdrawal?

Do you already have any news regarding the player's issue, please? Can you please provide us with an update?

Thank you both for the updates and information.

Dear Spin247 Casino Team,

Could you please look at the above-stated casino account and let us know what is the issue with the withdrawal? Why hasn't this withdrawal been processed yet? Is the player allowed to withdraw these funds at all?

Hi AdultChicken,

In order to get this amount paid, we still need to verify some details on the other account.

Please keep an eye out for the team contacting you and provide any necessary sufficient details required to complete the verification.

Kind regards,

Spin247

Dear AdultChicken,

Could you please confirm you were already contacted by the casino's relevant team and that you are able to provide it with the necessary data and/or details?

Hello dear Spin247 Casino,

I do not know where I can see what I need to verify, I did not get any notification on the notifications tab / there was no pop-up. Could you please provide me the missing information?

Greetings all,

Dear AdultChicken,

I guess we are talking about the casino account connected with the email address aysefilm227@gmail.com. I recommend you try to check all inbox folders for this email address and find the email from the casino's Customer Support.

In the meantime, please allow me to ask you a few questions.

Did you use the mentioned No Deposit Bonus on both your casino accounts in Spin247 Casino?

Considering the fact that you have multiple accounts in Spin247 and the possibility that you likely filled in different data upon registration with aysefilm227@gmail.com - is it even possible please for you to complete the KYC on this casino account?

Dear AdultChicken,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Spin247 Casino, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru