Spinago Casino - 決済が遅延しているとのクレームがあります。

Hi , I’ve been playing with spinago for years now never had a problem.

yes it’s been a 3-4 days but technically my withdrawal was accepted had all the emails to say funds will be in bank account shortly so this was never not approved.

dew hours later I jump back into my spinago account and the $2000 is back in my account it doesn’t show it anywhere in history nor email.

i contacted them they said try it again did it again and same thing !!!

and now my withdrawal $1990 is still in pending not even processing I’ve done everything right I haven’t had one email for an update and everyone I ask I get told later later wait longer irs been nearly 4 days it’s my birthday weeekend this takes the fun out of winning as I have said never had issues ever with withdrawal with soinagk in more hider that I’ve had no update and every time I ask u get told to no update keep waiting I don’t even know what the issue is to be honest I don’t know what else to do

Dear Pillowprincess,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

All screenshots in that file mate x

I’ve just recieved this email and I can’t believe it

I do not have a gambling problem I’ve barley made deposits with spinago just the odd one here and there when there is a good bonus available

so now they closed my account taken my winnings I’m absolutely disgusted

So now what do we do

Also sorry while I’ve been think thinking about it I’m confused how the casino itself can actually they accepted my redraw several times and then it came clear that it was actually just the payment provider that was an issue. I would’ve just had to pick a different one but because I was waiting in such a long time is where me and one of the light Chat support is actually had a bit of a disagreement and I reckon this is where this problems come from. I haven’t said that I’ve said what was gonna use it for so they say that withdraw has been accepted several times. Then it was a payment provided issue to me and disagreement live chat support and then now I have a gambling problem, apparently which I do not. I confirm I do not have a gambling problem and then now my account is closed and I don’t get my winnings , none of this makes it any common sense to me

Thank you for your reply, Pillowprincess. Did the casino inform you that your winnings were confiscated? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Dear Pillowprincess,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.