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Hello, I am having huge problems with Spinamba, I deposited using ecopayz, and when I wanted to withdraw my money they suddenly had problems with ecopayz and I could not withdraw using it. Then I had to open a bitcoin wallet just to withdraw my money, and when I did that and tried to withdraw they blocked my account and are checking it for suspicious activity. I did not use any bonuses, and rolled oved over the deposit mostly just to be able to withdraw. Can you please help me in this matter so I can get my money back. thank you

Dear Matej,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you received confirmation regarding successful account verification? Could you please advise how long ago you have registered your account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Helllo, yes I uploaded my documents and as much as I can see they were verified, they did not ask me for any documents at all. And I registered an account with them 10 days ago. I deposited using ecopayz, then after I wanted to withdraw a few days later they suddenly has technical problems with ecopayz, so I had to open a bitcoin wallet to withdraw there, they said that will be okej. Then they told me I have to roll over my initial deposit 3 times to be able to withdraw, even when I did not use any bonuses with them. I did that, requested a withdraw to a bitcoin wallet, and then again it was cancelled and now they are checking my account and the support can not contact me anymore until it is complete, and my account is locked while they do that. So this looks like they are making new and new excuses just not to process my withdrawal and give me my money. Now they are trying to find anything they can just so they can confescate my money. But I have done nothing wrong, did not use any bonuses and can send them any documents they want. thank you for your help

Thank you very much, Matej, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thank you very much for all of your help, I also hope this helps and that they finally stop making excuses and pay out my withdrawal. thank you again for all of your help

I would like to ask Spinsamba Casino to join us and help us resolve the player's issue.

Hello dear All

We temporarily limited the functionality player's account, based on provisions under section 5.2. of Betting rules listed on our website.

5. Violations and irregular play

5.2. If there are valid grounds to suspect that violations or irregular play had taken place, the Company reserves the right to conduct an investigation for the period of up to 75 days. During this time the player's account will be limited in its functionality.

Best wishes,

Spinamba Casino Team

Dear matej,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. Unfortunately, it seems as the issue is purely related to a sports betting which we didn't realize earlier, therefore I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is nikolas.b@casino.guru. Please let me know how you would like to proceed.

Okej then please do explain what the violations of irregular play is. I deposited my own money from my ecopayz wallet, I did not take a single bonus from you. I placed most of the bets just so I could do your 3 times the deposit rollover to be able to deposit, which is the same for the casino, without getting anything in return. That was okej and there were no problems, then your ecopayz stopped working, and there were still no problems, just when I wanted to withdraw to my bitcoin wallet that I oppened just because you said I will be able to withdraw normally to it, now there are problems with my bets and you need 75 days to check my bets. There are 50 bets I placed, most of them live matches or bets on big leagues, for around 50€. that takes 2 hours not 2 and a half months .You are simply delaying so I will have to deposit again to you to be able to withdraw. This is a totally shady operation you are running, and I hope players are warned about this, and that they know what to expect from using your site.

Dear Matej

We are sorry that you faced with this situation. After we analyze your account in detail, we will provide you with complete information.

Best wishes,

Spinamba Casino Team

you do understand this was 8 days ago. You had 8 days to check the 50 or so bets that I placed if that is the big problem and you did not manage to check them. What do you need to analyize my account in detail, you are a casino, not a court. I deposited my money. I placed bets, with my own money, no bonuses, as that is something you offer. I managed to win a whooping 80€ with you, which is nothing for the trouble I am going over just to get even my deposit back. My account is verified, I uploaded everything you requested, ID, bank statement, ecopayz account, bitcoin wallet. There is nothing else I can send you, and you did not request that I send anything, you just confescated all of my money, since that is what it is since I can not withdraw it, and now you are saying you need 2 and a half months to check my bets, If I did what ? Cheated ? How can I cheat ? I placed 3/4 of that bets just so I could do the damn rollover that you have. Live bets, or bets on big events just so you would allow me to get my money back. I do not understand how this is fair and how you are still managing to cheat players to deposit to you. I regret it deeply, and I hope this helps other players to stay away from you !

We are currently in touch with the player through e-mail. Will post a respond as soon as possible.

Dear Spinsamba,

I know you have certain procedure in such cases but as it came really unexpected and the player shared information with us that he did not use any bonus and made only a few bets, I would like to ask you if you could share at least some information regarding the case to calm down the situation and let us know what might be the reason behind such a long investigation process.

Hello dear All 

The account was restricted due to activity at sporting events.

We would like to rely only on facts and evidence. We need time to check in detail the player's activity. After the expiration of the period for which we have restricted the account, we will provide all the evidence.

Thanks for your understanding

Spinamba Casino Team

That is such a pile of lies. What activity please explain that to me. You are a betting site offering bets. I place that bets that you offer with the odds that you offer them, with my own money, with no bonuses or free bets. You accept that bets. I win and I lose some, I do not cheat as I do not know how it is possible to cheat, If I would knew that I would not be betting 50€ bets with you. And what evidence do you need 75 days to collect, what are you doing just tell me that, what are you even accusing me of ? Go ahead and limit my account, prohibit me from betting but you can not be allowed to block my withdrawals for 75 days, keep my winnings and go ahead and check that, but you have stolen my deposit and my winnings, for 2 and a half months with no damn evidence just some accusations that you totally made up. I am demanding that this casino and their sister site casino are blacklisted that no player gets cheated like this ever again. I also played their slots, so this is a casino matter, and they are also not paying out the winnings I made there. So this casino needs to be blacklisted now and players ned to be warned about this !

Dear Matej,

Will send you an e-mail regarding the case. However the complaint will be closed as I mentioned before that we are not resolving any sport related issue.

Best regards,

Nick