Spinamba Casino - プレイヤーのアカウントは停止されました。

They've rejected my withdrawal every time (161$) and frozen my account and told "we reserve the right to void any winnings and any attempts to gain dishonest benefits are strictly forbidden regardless of the fact whether such methods are reflected separately in our terms and conditions or not. Any activity aimed at the dishonest gaining the benefit is also strictly prohibited even if it does not look like the violation of rules according to the exact rules."

According to what they told, they know my activity was not violating their terms and conditions! I did no dishonesties and used no software or... and even I've not selected or used any bonus. They can’t say why I'm dishonest!

Also payment department never answers my emails or calls or come to live chat so I cannot contact them anyway, and agents doesn’t answer calls.

Then I emailed to curacao C.I.L and they say "we will contact the operator" and after 1 week of my several emails they answered "we are still in await of response from operator"

STAY AWAY FROM THESE ROGUES!!

Dear Mohammad,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. Since you have filed a similar complaint regarding the same issue in a different casino, I’m afraid I have the same update for you’re here.

We’ve dealt in the past with a similar complaint when the same casino group investigated a player’s account. Luckily, at the end, everything was sorted, explained and winnings paid. Unfortunately, regardless of our previous involvement we were not able to speed up the process.

I expect this issue is sports betting related just like the previous one, is that correct?

We are left with no other option just to wait for the casino to complete their investigation. I will set the timer for 30 days and check back with you in November. I wish I could be of more help. Thank you in advance for your patience.

Best regards,

Petronela

ok but why both of my complaints are not listed on these casinos review page's complaints section?

They’re not listed because they’re still opened. 

Hello,

Have there been any developments since our last conversation?

Hello,

Have you received any update? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

They changed my balance 5$ after 50days!

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind if dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I was of more help.

I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Thank you for your understanding.