Spinamba Casino - ボーナスからのプレイヤーの賞金が消えました。

10 days ago I successfully converted my welcome bonus (70€ deposit) and had around 250€. When the wager reached 100%, the balance suddenly disappeared and was not added to the real money. Since then I've been told that I should wait.

Vor 10 Tagen habe ich erfolgreich meinen Willkommensbonus umgesetzt (70€ einzahlung) und hatte circa 250€. Als der Wager bei 100% war verschwand auf einmal das Guthaben und wurde nicht dem Echtgeld hinzugefügt. Seitdem werde ich hingehalten, dass ich warten soll.

Dear Nico8888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I reviewed the bonuses on offer but there are multiple on offer. Could you please specify which welcome bonus did you claim? Has the casino acknowledged the issue and explained if your balance will be returned to you or not?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I used the 300% bonus from a deposit of €70 and implemented it completely. The casino has confirmed that I will receive my winnings but nothing happens

Hallo, ich habe den 300% Bonus ab einer Einzahlung von 70€ benutzt und komplett umgesetzt. Das Casino hat bestätigt, dass ich meine Gewinne erhalte, aber es passiert nichts

Dear Nico8888,

Could you please advise which games did you play in order to wager the bonus? (slots, live games, multiplayer) Could you please forward the communication between you and the casino to my email at tomas@casino.guru ?

I did send you an Email 🙂

I have received my money

Ich habe mein Geld erhalten

Dear Nico8888,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru