Spinanga Casino - 選手の退場が遅れています。

Hello,

I am beginning to feel a bit suspicious. I requested a withdrawal on 07.03.2024 and as of 13.03.2024, nothing has arrived in my account. According to the casino, I didn't need to verify my identity because it was supposedly already sorted out... I was told in the Live Chat that my request had been confirmed and I would need to wait 3 business days, but still, nothing has come through. I'm getting a bit uneasy about this and would like some assistance, please.

Guten Tag,

ich bin etwas misstrauisch solangsam, ich hab am 07.03.2024 eine Auszahlung beantragt und stand jetzt 13.03.2024 kam noch nichts auf meinen Konto an. Verifizieren müsste ich mich tatsächlich nicht laut des Casinos da es angeblich schon erledigt war… mir wurde beim Live Chat gesagt das mein Antrag bestätigt wurde und ich 3 Werktage warten muss aber immernoch kam nichts an, ich hab so langsam ein unruhiges Gefühl und bitte um Hilfe.

Hello chrisgerlitz ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if it's your first ever withdrawal request from the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello, no, this is my second withdrawal from the casino. I previously requested a withdrawal on December 17th, 2023 and I received the money on December 21st, 2023. Everything was fine during that period, 3 days processing time and the next day on the 21st the money was in my account. The current payout took place without bonus money - it is pure profit. The last time I used the live chat was yesterday, twice, where I was told during the first conversation that my application was delayed and that I should be patient until today... I was a bit puzzled by the answer and contacted the live chat for the second time this time, where I was suddenly told something completely different, that I shouldn't worry at all, that 3 working days should pass after the request to withdraw money and I would get the money today should... now nothing has arrived in terms of money... in the casino itself there is always the loading symbol regarding the application.

Hallo, nein das ist meine zweite Auszahlung bei dem Casino ich hatte früher am 17.12.2023 eine Auszahlung beantragt das Geld habe ich am 21.12.2023 bekommen. In dem Zeitraum war alles in Ordnung 3 Tage Bearbeitungszeit und am nächsten Tag also am 21ten war das Geld auf meinem Konto. Die jetzige Auszahlung fand ohne Bonus Geld statt es handelt sich um reinen Gewinn. Das letzte mal hab ich gestern zweimal den Live Chat benutzt, wo mir bei dem ersten Gespräch mitgeteilt wurde das meine Beantragung eine Verzögerung hinweist und mich bis heute geduldigen sollte…. Mit der Antwort war ich etwas stutzig und kontaktierte diesmal das zweite mal den Live Chat, dort wurde mir plötzlich was ganz anderes erzählt das ich mir irgendwie keine Sorgen machen sollte das nach der Anfrage auf geld Abhebung 3 Werktage vergehen soll und ich das Geld heute bekommen sollte… nun ist immernoch nichts eingetroffen an Geld… im Casino selber steht auch die ganze Zeit das lade Symbol bezüglich der Beantragung.

Hello chrisgerlitz,

As the withdrawal is still within the recommended time frame, please let us know by the end of this week if there's been any update. If still not, we will try to interven.

Dear chrisgerlitz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.