Spinbookie Casino - プレイヤーが賞金を受け取れずにいます。

Dear Casino.Guru Support Team,

I hope this message finds you well. I am writing to seek your urgent assistance in resolving a withdrawal delay issue that I am experiencing with SpinBookie, an online gaming platform.

On April 3rd, 2024, I submitted a withdrawal request for funds from my SpinBookie account. As per their confirmation email, bank transfers typically take 1-2 days to process. However, it has now been significantly longer than that, and I have yet to receive the funds in question.

Despite my repeated attempts to contact SpinBookie's customer support team, I have not received a satisfactory resolution to this issue. As a result, I am turning to you, as a trusted and impartial third party in the online gaming community, for assistance.

I kindly request your intervention to help expedite the resolution of this matter and ensure that I receive the funds owed to me without further delay. Your expertise and impartiality would be invaluable in facilitating a fair and timely resolution to this issue.

I have attached relevant documentation, including confirmation emails and screenshots of my communication with SpinBookie, for your reference. I would greatly appreciate it if you could review this information and provide any assistance or guidance you deem necessary.

Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this withdrawal delay.

Sincerely,

Karim H***

k***@gmail.com

Dear kaffekake6,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear kaffekake6,

Have you received your withdrawal from the casino yet?

Hey Kristina!

Thank you for your response!

I still have not received my funds

Thank you for your reply, kaffekake6. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Dear kaffekake6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.