Spinch Casino - プレイヤーは約束されたボーナススピンを受け取りませんでした。

Hello! I signed up today with the promo code (MEGASPINCH), which indicated that I would receive 125% and 125 free spins. I received the 125%, but not the free spins. After asking about it, I was told I would get them the next day—what kind of trickery is this? This feels like a complete scam. I then asked if I could read the bonus conditions, but you don't even have them available! Where are we headed if you issue the spins whenever you want? I will write a public review to warn others to stay away from you. I also demand a refund of my deposited 30 euros. We players follow your rules, and you should adhere to your commitments just as well. This is no joke; I will enforce my rights, and once that's done, I won't be a customer of yours anymore. I am truly fed up with this nonsense and your deceitful practices here.

Hallo Hallo habe mich heute bei in neuangemeldet habe den promocode (MEGASPINCH) gebucht und da stand das ich 125% und 125 freispiele erhalte,die 125 % habe ich erhalten aber die freispiele nicht da erzählte man mir erst nächsten Tag was istvdas bitte den ja,das nenne ich ja mal vol verarscht,ja dann habe ich gefragt ob ich die seite erlesen kann die bonusbedungung die habt ihr nicht mal hallo wo kommen wir den dahin das ihr mir die spins ausstellen tut wann ihr wollt ich werde eine Bewertung öffentlich machen und jedn raden Finger weg von euch und ich verlange auch mein eingezahltes Geld zurück 30 Euro ganz einfach wir müssen als Spieler auch an eure Regeln halten und wir als Spieler haben an euch genauso Regeln zu halten,seht zu ich mache kein Witz ich setzt mein gesetzt der Regel durch und dann war ich auch mal Kunde bei euch mir kotz die scheisse echt an mit eure Abzieherei hier.

Dear Baddy86,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Sure, here is a revised version of the text:

"Please specify where you found the bonus code MEGASPINCH. Did you receive a promotional email from the casino, or did you find it on a third-party website?

I understand your dissatisfaction with not receiving free spins immediately. However, free spins often come with specific conditions, and sometimes they are credited only after some time and in batches over several consecutive days. Although this may be unpleasant for some players, it is not something for which we generally penalize casinos.

Regarding the refund of your deposit, have you played anything with your deposited money?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Baddy86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.