SpinCity Casino - プレイヤーのアカウントは、複数のアカウントが存在する疑いで閉鎖されました。

Hello, I've been a customer at spin.city for 4 or 5 years, and I've made enough deposits. Recently, I was lucky enough to win something, so I made a withdrawal request for 5,000 euros and then another for 1,000 euros. Then, when I tried to log in, I couldn't because suddenly my account was suspended due to allegedly having multiple accounts. But I don't have any others. What should I do?

Hallo bin seit 4 oder 5 Jahren seit spin.city Kunde und gespielt genug einzahlung gemacht gehabt.nun hatte ich mal Glück gehabt und Gewinne mal was habe dann auf Auszahlung gemacht einmal 5000 und dann nochmal 1000 Euro so dann wollte ich mich einloggen ging nicht da die aufeinmal konto wurde gesperrt zwegs mere Kontos haben soll ich habe da aber keine mere was tun?

Dear Baddy86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas