SpinCity Casino - プレイヤーのアカウント確認が遅れています。

it has been over one month now since I'm trying to get verified and the verification software keeps on rejecting the passport I'm submitting. i have already submitted 3 or 4 perfectly good picture of my passport now and its still not being approved. on top of that i also submitted a live selfie submission, bank statement etc..

Dear vessjab,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your passport seems to be the only issue?
• Has the casino approved the rest of your documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

the passport verification is the only issue, all of the rest of my documents i submitted have been approved.

Thank you very much for your reply, vessjab. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

i sent you an email detailing all the communications we had . thank you