SpinCity Casino - プレイヤーの撤退が遅れています。

Dear Sir/Madam,

I am absolutely furious with Spin City Casino and their incompetence! I have been waiting for a withdrawal of 800 PLN for 2 weeks, and customer service keeps dodging my questions and stringing me along with empty promises. This is a joke, not professional service! Do I really have to lodge a complaint with you to get my money back? If I do not receive my withdrawal immediately, I will be forced to take further legal action and warn others about this scam.

Szanowni Państwo,

Jestem absolutnie wściekły na kasyno Spin City i ich niekompetencję! Od 2 tygodni czekam na wypłatę 800 PLN, a obsługa klienta tylko wymiguje się od odpowiedzi i zwodzi mnie obietnicami. To jest żart, a nie profesjonalna obsługa! Czy naprawdę muszę iść na skargę do was, żeby odzyskać swoje pieniądze? Jeśli nie dostanę mojej wypłaty natychmiast, będę zmuszony podjąć dalsze kroki prawne i ostrzec innych przed tym przekrętem.

Dear krzysztofnowicki,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sirs, the problem with the withdrawal of PLN 800 has been resolved, however, it required almost daily contact with customer service. Although I am glad that the matter has been resolved, the method of service requires significant improvement.

Szanowni Państwo, problem z wypłatą 800 PLN został rozwiązany, jednak wymagało to niemal codziennego kontaktu z obsługą klienta. Chociaż cieszę się, że sprawa została zakończona, sposób obsługi wymaga zdecydowanej poprawy.

Dear krzysztofnowicki,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru