SpinCity Casino - プレイヤーの撤退が遅れています。

Account successfully verified.

It has been a month since the payment was made.

Please help!

Konto erfolgreich verifiziert.

Auszahlung ist jetzt schon 1 Monat her.

Bitte um Hilfe!

Dear newdavid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

-This is my first payout.

-Payment was not collected with bonuses.

-Das ist meine erste Auszahlungen.

-Auszahlung wurde nicht mit Boni gesammelt.