SpinCity Casino - プレイヤーの支払いに遅れが生じます。

Hello Guru Team,

I have been playing at SpinCity for a long time now and have always been satisfied.

Payouts were always processed within 1-4 days.

My latest payout on the 19th of January, 2024, via Mifinity, seemed to have run into some issues. I had gotten in touch to ask about the status of this payout.

I was advised to cancel the payout and request a new one.

I requested a payout via Jeton and verified my Jeton account the very next day. The verification process was also quickly completed.

But now, the payout has been in processing for 8 days. Whenever I ask about it in the live chat, I'm just reassured that it's being handled, but nothing seems to actually happen.

This is the first time I'm having to go through something like this.

I hope you can help me.

Best regards,

Hallo Guru Team,

Ich spiele schon sehr lange bei SpinCity, war auch immer zufrieden.

Auszahlungen wurden immer nach 1- 4 Tage Bearbeitet.

Meine Letzte Auszahlung vom 19.01.24 via Mifinity, hieß es auf einmal das es Probleme gab, nachdem ich mal nachgefragt habe, wo meine Auszahlung bliebe.

Ich sollte die Auszahlung stornieren und eine neue Auszahlung beantragen.

Ich haben dann via Jeton eine Auszahlung beantragt und ich habe ein Tag später, zusätzlich mein Jeton Konto Verifiziert, die Verifizierung war auch schnell erledigt.

Jetzt steht die Auszahlung seit 8 Tagen in Bearbeitung und wenn ich im Live Chat mal nachfrage, wird man immer nur vertröstet, aber am ende passiert leider nichts.

Es ist auch das erste mal, das ich diesen Weg gehe.

Ich hoffe Sie können mir Helfen

Mit freundlichen Grüßen

Dear Andreas0815,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hello,

I have received part of my payout.

I'll get the rest too. :)

I would like to withdraw the complaint

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.