SpinCity Casino - プレイヤーは未成年者として損失の返金を求めています。

So when I was underage I registered to their casino as underage as their marketing had gotten my eye. Because of this I lost money to their site.

They declined to give me refund as their terms dont state that, but according to finnish laws a person who is underage does not have the right to manage their own property or make contracts. So their terms shouldnt apply to any underage person and I should get the money back.

I also informed the them of the fact that I were underage, but they didnt close the account until it was too late. So I am asking for help to get this thing solved by you as they said to make complaint here. Any proof can be provided if needed but the casino should have everything.

Dear MarkoBoyy,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of SpinCity Casino, and this is what I found:

2.1. You hereby declare and warrant that:

2.1.1. you are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Websites; (...)

2.1.5. all information and documents that you provide to us during the term of validity of this agreement are true, complete, valid, correct, and that you shall immediately notify us of any change of such information and/or documents;

Moreover, you are requested to fill in your date of birth when you register at the casino:

Before completing the registration process, you even have to check the box confirming that you are at least 18 years old:

Could you please verify that you entered your correct date of birth when you registered at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Veronika,

Thank you for your response. I understand that during registration, the system asked for my date of birth and required me to confirm it by ticking a checkbox. However, I must admit that I registered with the wrong age and was underage at the time of registration. Therefore, any agreement I accepted is legally invalid, as minors cannot enter into binding contracts.

Additionally, as part of responsible gambling practices, casinos have a duty to verify the age of their players through reliable methods, not just by asking for self-reported information or a checkbox confirmation. This responsibility is critical to prevent underage gambling

Given these circumstances, I request help to get refund of all deposits I made while underage, as my participation was invalid from the beginning and the casino ignored the fact that I were underage when I tried to contact them until it was too late.

I am prepared to provide any necessary documents to verify my actual age at the time of registration.

Dear MarkoBoyy,

Thank you for your honesty regarding your registration details. We understand the importance of ensuring that underage gambling is prevented, and we appreciate your concern.

However, as part of the registration process, players are required to provide accurate personal information, including their age. By submitting false information, you accepted responsibility for any activity conducted under the account. The casino relies on the information provided by players and conducts verification checks only when specific triggers occur, such as during a withdrawal request. Until then, the casino cannot reasonably know that the information submitted was inaccurate.

Unfortunately, this means we cannot assist you in obtaining a refund of deposits made while the account was active. While we sympathize with your situation, providing false information during registration places the responsibility on the player for any resulting consequences.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Veronika