SpinCity Casino - プレーヤーの承認された撤退が遅れています。

Money is not being paid out even though it has been approved and marked with a green check.

Geld wird nicht ausgezahlt obwohl genehmigt und mit grünem Haken versehen.

Dear petschl, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

The payment was requested on 07/30. Haven't had a payment before.

Die Auszahlung wurde am 30.07 beantragt.Hatte noch keine Auszahlung vorher.

Actually, 4000 should be paid out. SpinCity refers to the sales conditions and then credited the player account with 50 euros and canceled the rest.

Eigentlich sollten 4000 ausbezahlt werden.SpinCity beruft sich auf die Umsatzbedinhungen und hatte danach 50 Euro aufs Spielerkonto gutgeschrieben und den Rest gestrichen.

Thank you for your reply, petschl. Do I understand correctly that the casino reduced your winnings to €50? Have you accumulated your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear petschl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.