SpinGenie Casino - プレイヤーは自己排除に違反したため、返金を求めています。

I am self-excluded on the sister site of this casino playojo.ca.

As per Ontario law, I should have never been able to deposit in to this site.

over the past 180 days, I have net losses of 3,332.33.

I am seeking to have these losses refunded to me as per provincial regulations. The casino's support line is non-responsive.

Dear beckiebabyy,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with SpinGenie Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify when you requested to be self-excluded in PlayOjo Casino? How did you request self-exclusion? Was it through your player profile or did you contact customer support per email?

Have you requested to be self-excluded in SpinGenie Casino as well?

Could you please confirm that you passed KYC verification in both casinos? Have you used the same personal data for registering in both casinos?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi there.

I self excluded in August 2023. I used the self exclusion portal on the playojo site. I am in the process of self excluding from spingenie, an account I made approx 180 days ago; I wasn't sure if I should do that before finding resolution.

KYC completed on both sites; same email and same payment method used as well (Interac E transfer)

please.close my case

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.