Spinia Casino - プレーヤーは複数のアカウントを開いたとして非難されました。

My winnings were not paid out of 500 euros reproaching multiple accounts and it’s not true all of my winnings have been confiscated I think it's cheeky let spinia casino get your hands on it and play on another platform that is more serious Attention !! Fraud scam the casino does not play on this platform no recommendation from me who should stop playing there just ne cheek support equal to 0 0 stars it would continue to report so what is not at all people fooling thanks for nothing would never be there again and what the winnings are completely gone and the bonuses they have also taken everything away from me so no recommendation just the nerves kpputt made several hours discussed with the support for nothing will look further what can be done because you have to do something behind it not Mafia Casino that hope you lose everything !!!!

Mein Gewinn wurde nicht ausbezahlt von 500 Euro vorwurf mehrere Kontos dabei es gar nicht stimmt mein ganzer Gewinn wurde beschlagnahmt ich finde es eine frechheit lasst von spinia casino die Hände und spielt auf einer andere Plattform die seriöser ist Achtung!! Betrugs Masche das casino spielt nicht auf dieser Plattform keine Empfehlung von mir die die dort spielen sollten auch aufhören einfach nur ne frechheit Support gleich 0 0 Sterne wärde es noch weiter melden so was geht gar nicht Leute verarschen vielen Dank für nichts wärde nie wieder dort sein und noch was die Gewinne sind komlplet weg und der Boni auch alles haben sie mir weg genommen darum keine Empfehlung nur die Nerven kpputt gemacht mehrere Stunden rum diskutiert mit dem Support für nichts werde weiter schauen was sich machen lässt da muss man dahinter so was geht gar nicht Mafia Casino das hoffe das sie alles verlieren!!!!

Dear Nenad,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address as yours? Have you redeemed any promotional offers in this casino in the past?

If there’s any relevant communication between you and the casino, please forward to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hello, yes, my mother made an account with me, I and you have one on the same IP and yes, I think it's just wrong to confiscate all the winnings from the casino and can't do anything for it, simply depressing, thanks for the processing"

Additional comments from the player:

"Guten tag ja meine Mutter hatt mit mir zussamen ein Konto gemacht ich und sie einen auf der gleichen IP und ja ich finde es einfach falsch vom casino mir den ganzen Gewinn zu beschlagnahmen und kann auch nichts dafür einfach deprimierent besten Dank für die verarbeitung"

Thank you very much, Nenad, for your reply. Could you please advise if you or your mother have activated any promotional offer when depositing funds into your accounts?

Hello, yes, we had a bonus and an additional 25 free spins when making a deposit

Guten tag ja wir hatten bonus und 25 freispiele zusätzlich beim einzahlen besten Dank nenad mirkovic 

Both of you have redeemed the same promotion? Was the account of your mother verified?

Yes both got the same and yes yours was checked too

Ja haben beide die gleichen bekommen und ja ihres wurde auch überprüft

Thank you, Nenad, for getting back to us. I have checked terms and conditions, and this is what I found https://www.spinia.com/terms-and-conditions:

"In case the player has a duplicate account with bonuses, or same ID, or used few accounts in the same browser, or same playing scheme at both accounts, the casino reserves the right to terminate such accounts and withhold the winnings. If a customer avails of registration free spins while his/her county differs from the IP address, the administration of the casino reserves the right to terminate such accounts and withhold the winnings in order to avoid negative practice in the future.

If a customer or group of customers is suspected of abusing a promotion, Spinia Casino reserves the right to void the bonus and any winnings."

Please understand that breaching the terms led to confiscating the bonus winnings and it is an irreversible process. Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Unfortunately, after gathering all the necessary information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.