Spinight Casino - プレイヤーのアカウントが予期せず閉鎖されました。

Hello, the day before yesterday I deposited 31 euros and after wagering the amount about 10 times I requested a withdrawal of 150 euros. Today I saw that my account had been blocked. Support wrote in Live Chat: Thanks for waiting, please kindly note that according to casino administration's decision you are not able anymore to use our services.

I played without a bonus. This was my first deposit on Spinight and I have never played on the site before. They did not request KYC verification.

Hallo, ich habe vorgestern 31 Euro eingezahlt und nachdem ich den Betrag ca. 10x gewettet habe eine Auszahlung von 150 Euro angefordert. Heute habe ich gesehen, dass mein Account gesperrt wurde. Die support schreib dazu in Live Chat: Thanks for waiting, please kindly note that according to casino administration's decision you are not able anymore to use our services.

Ich habe ohne Bonus gespielt. Dies war meine erste Einzahlung auf Spinight und ich habe davor noch nie auf der Seite gespielt. Sie haben keine KYC überprüfung angefordert.

Dear garryjam95,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that this was the only explanation you received from the casino? If there is any other relevant communication between you and the casino please forward it to kristina.s@casino.guru. Alternatively, you can post it here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good day,

I played Blackjack and Baccarat, but I don't mean the live version, but rather instant games. Apart from that, I haven't received any further information from the casino so far.

Guten Tag,

ich habe Blackjack und Baccarat gespielt meine ich aber nicht die Live Variante, sondern instant Spiele. Sonst habe ich bis jetzt keine weiteren Informationen von dem Casino erhalten.

Thank you very much, garryjam95, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you garryjam95 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spinight Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Hello,

Thank you for your message.

We can confirm that this has been internally escalated.

When there is an update we will post it here.

Kind regards,

Spinight Team

Dear Paul,

We have sent you an email,

We are waiting for your update. Thank you!

Best regards,

Spinight team

Good day,

I have not received an email or my payout. Furthermore, the account is still blocked.

Guten Tag,

ich habe weder eine Email noch meine Auszahlung erhalten. Außerdem ist der account immer noch gesperrt.

Dear garryjam95, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

Dear garryjam95, I have not received a response to my inquiries from the casino representative. I will give them an additional 7 days to respond. I will keep you updated about any new developments. Thank you for your patience during this time!

Hello,

Thank you so much for your time and patience!

As per checking your case with our relevant department we would like to inform you that your account was closed due to the decision of the administration and it cannot be re-opened. However, we can consider about refunding your deducted balance.

Only if you provide us additional documents required for the verification :-

We need your ID + your selfie holding your ID.

We kindly ask that you send us a photo of your ID for both the side front and back.

It should be a government-recognized ID, e.g. Passport, Driver's license, etc.

All 4 corners of the document must be visible.

Once, the verification is completed.

We can provide you further update accordingly.

Waiting for your documents. Thank you!

Best regards,

Spinight Casino

Hello,

just so we are clear you offer to pay the entire 150 euro withdraw if I send you the documents?