Spinit Casino - プレイヤーの撤退が遅れています。

Hello,

I initiated 3 withdrawals of €500 each, but the first withdrawal has been pending for 11 days. I keep being informed about increased withdrawal requests, which is supposedly causing the delay. For the past 3 days, I've been assured that an email will be sent to the finance department and that I can expect my transfer soon.

In total, I have about €5000 left in my gaming account. I'm starting to worry that I might not receive this money…

Could you please help me?

Best regards

Hallo,

ich habe 3x 500€ ausgezahlt, allerdings wartet die erste Auszahlung bereits 11 Tage und ich werde immer wieder auf erhöhte Auszahlungsanfragen hingewiesen und deswegen würde meine Auszahlung dauern. Man vertröstet mich jetzt schon seit 3 Tagen in Folge mit der Aussage man würde eine Mail an die Finanzabteilung senden und ich könne zeitnah mit meiner Überweisung rechnen.

Insgesamt habe ich noch ca. 5000€ auf dem Spielaccount. Nun habe ich bedenken, dass ich dieses Geld gar nicht bekomme…

Könnt ihr mir bitte helfen?

Liebe Grüße

Dear DerProfessor,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SpinIt Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas,

thanks for the reply.

I have already successfully made several withdrawals totaling €750 within 3 days.

Everything about the Mastercard method which worked without any problems.

According to my account information and upon request to the LiveChat support team, verification of my account is not necessary.

My winnings did not come from bonuses. I deposited a total of around €2000 at the casino and played my way up and made withdrawals over and over again, although the last three withdrawals of €500 each (the oldest requested on November 23rd and 24th) have not yet been paid out.

Thank you very much for the help

Hallo Thomas,

danke für die Antwort.

Ich habe vorher bereits erfolgreich und binnen 3 Tagen mehrere Auszahlungen in Höhe von insgesamt 750€ getätigt.

Alles über die Methode Mastercard welche problemlos funktioniert hat.

Laut Informationen meines Kontos sowie auf Nachfrage beim LiveChat Supportteam ist eine Verifizierung meines Kontos nicht notwendig.

Meine Gewinne sind nicht du Boni entstanden. Ich habe insgesamt ca. 2000€ bei dem Casino eingezahlt und mich hochgespielt und immer wieder Auszahlungen getätigt, wobei die letzten drei Auszahlungen, von jeweils 500€ (die ältesten 23.11 und 24.11 angefordert) bisher nicht ausgezahlt wurden.

Vielen dank für die Hilfe

Thanks for your reply.

Do your cashouts continue to be paid out to your bank account?

Are there any other obstacles to receiving the payout? if your withdrawals are stuck, please let us know and we'll assist you.

Hey Tomas,

today the money was paid out.

many thanks

Hey Tomas,

heute wurde das Geld ausgezahlt.

viele dank

Dear DerProfessor,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru