Spinnalot Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

Hello, this casino refuses to complete the verification process and release my funds. I have sent the documents, but they were rejected!

Hallo diesa cesino will nicht verieviezierung abschlisen und meine geld auszahlen.dokumente habe geschickt und wird abgesagt!

Dear Sero123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Dominika

I provided everything they wanted. Citizen card, credit card, photocopied credit card from both sides and a selfie with the citizen card

Poskitla som vsetko co chceli.Obciansky,vypis uctu,prefotenu kreditnu kartu z oboch stran a selfie s obcianskym

Also a bank statement

Aj vypis bankoveho uctu

thank you for your help. my winnings have been paid

dakujem za pomoc.moja vyhra bola vyplatena

Dear Sero123,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru