Spinpirate Casino - プレイヤーが賞金を受け取れずにいます。

Hey everyone

I have already had a withdrawal at this casino and have been fully verified even prior to the date I requested the withdrawal.

You can only withdraw €500 per withdrawal before requesting a new withdrawal. The support told me 1-2 days and I'm now waiting the 3rd day for my first €500 and still haven't received the money even though I'm fully verified.

I deposited 20€ with a 250% bonus and grabbed the wager with 1263.49€ the support said the payout is 50 x the deposit I am also aware that I can only pay out 1000€ and the other 263.49€ disappear.

only i have the feeling that i am being completely fooled by the casino because i am already verified and the support always tells me the same thing. please help me thanks

Hey zusammen,

ich hatte bereits eine Auszahlung in diesem Casino und bin schon komplett verifiziert gewesen sogar vor dem Datum wo ich die Auszahlung beantragt habe.

Man kann pro Auszahlung nur 500€ auszahlen bevor man eine neue Auszahlung beantragt. Der Support meinte zu mir 1-2 Tage und ich warte mittlerweile den 3 ten Tag auf meine ersten 500€ und habe das Geld immernoch nicht erhalten obwohl ich komplett verifiziert bin.

ich habe 20€ eingezahlt mit 250% bonus und habe den wager gepackt mit 1263,49€ der support meinte auszahlung ist 50 x den deposit das ist mir auch bewusst das ich nur 1000€ auszahlen kann und die anderen 263,49€ verschwinden.

nur ich habe das gefühl das ich komplett verarscht werde von dem casino da ich schon verifiziert bin und der support mir immer das selbe sagt. Bitte helfen sie mir danke.

Dear SweedMusic,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear SweedMusic,

I hope this message finds you well. I wanted to reach out and inform you that we have experienced some system issues that have caused a backlog in our payout processing. However, please be assured that our team is working diligently to resolve the issue and get everything back on track as soon as possible.

Rest assured that your payment will be sent out to you very soon.

We apologise for any inconvenience and would like to thank you for choosing our casino, and we hope that you will continue to enjoy the wide range of games and services we have to offer. If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,

Spinpirate

Yes, and when will I finally get my first payout?!

Ja und wann bekomm ich endlich meine erste Auszahlung?!

Dear SweedMusic,

I am pleased to inform you that your payment has been fully processed and released to you on March 3rd. Please check your account to confirm that you have received the payment.

I would like to apologise for any delay in processing your payment. We understand that timely payment is crucial for our players, and we take this matter very seriously. Rest assured that we are always working to improve our payment processes and ensure that our players receive their winnings as quickly as possible.

Thank you for choosing our casino to enjoy your gaming experience. We value your loyalty and look forward to seeing you back in our casino soon. If you have any questions or concerns, please do not hesitate to contact our customer support team, who will be more than happy to assist you.

Wishing you all the best and continued success in our casino.

Sincerely,

Spinpirate

Dear SweedMusic,

Have you received your withdrawal from the casino yet?

Dear SweedMusic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.