Spinpirate Casino - プレイヤーが賞金を受け取れずにいます。

I've been thinking longer whether I want to file a complaint, after thinking about it and reading some reviews here in the forum, I've now decided to do it.

First of all, I actually really like the casino and was lucky enough to get a max win at Fruit Party.

My username at Spinpirate Casino: loid1337

BUT. I've been waiting for a payout since March 5th, 2023.

On 03/05/2023 I applied for my first payout of 300€, this was finally accepted on 03/14 (which in my opinion took MUCH too long) and has still not been credited to my bank account.

I requested the second payout on March 10th, 2023 and it has still not been accepted, although the terms and conditions of the site state that this should happen in 1-2 working days.

I requested the third payment on March 14, 2023, which of course has not yet been accepted.

I write to the support chat every day and ask what's going on, which always gives me the same answer: I get my money but I have to be patient!

Now my question, do I really get my money? and if so HOW LONG should I wait for it?

I request clarification and an appropriate response from Spinpirate Casino!

Thanks very much

Ich jetzt länger überlegt, ob ich ein beschwerde einreichen möchte, nach überlegen und lesen einiger reviews hier im forum habe ich mich nun dazu entschieden es zu tun.

Zuerst einmal ich mag das Casino eigentlich wirklich gerne und hatte auch das Glück einen Maximal Gewinn bei Fruit Party zu erzielen.

Mein Nutzername im Spinpirate Casino: loid1337

ABER. Ich warte nun seit dem 05.03.2023 Auf eine Auszahlung.

Am 05.03.2023 Habe ich meine erste Auszahlung von 300€ beantragt, diese wurde am 14.03 endlich Aktzeptiert (Was meiner meinung nach schon VIEL zu lange gedauert hat) und ist auch immer noch nicht auf meinem Bankkonto eingegangen.

Die Zweite Auszahlung habe ich am 10.03.2023 angefragt und sie wurde bislang immernoch nicht angenommen, obwohl in den AGBs der Seite steht dass dies in 1-2 Werktagen passieren sollte.

Die Dritte Auszahlung habe ich am 14.03.2023 Angefragt, diese ist natürlich auch noch nicht Aktzeptiert.

Ich schreibe Täglich in den Support Chat und frage was los ist, dieser gibt mir immer die gleiche Antwort: Ich bekomme mein Geld aber ich muss mich gedulden!

Jetzt meine frage, bekomme ich denn wirklich mein Geld? und wenn ja WIE LANG soll ich darauf warten?

Ich bitte um Aufklärung und eine angemessene Antwort vom Spinpirate Casino!

Vielen dank

Dear loidcasino1337,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So I'm KYC verified, I actually received a payout from this casino about a month ago, which didn't last as long as the current ones. I'm also afraid of not getting my money because of the many other people with the same problem.

Also KYC verifiziert bin ich, ich habe tatsächlich auch schon vor ca einem Monat eine Auszahlung von diesem Casino erhalten, diese dauerte auch so nicht lange wie die jetzigen. Ich habe auch durch die vielen anderen Leute mit dem gleichen problem, langsam angst mein Geld nicht zu bekommen.

Dear loidcasino1337,

We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.

We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.

We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.

Thank you for your continued support.

Best regards,

Spinpirate

Thank you very much for the answer, unfortunately my payment, which was accepted on March 10th, has not yet arrived.

And the 2 other requested payouts were still not accepted.

Let's see what happens during the week...

Vielen dank für die Antwort, meine Auszahlung die am 10.03 Aktzeptiert wurde ist leider noch nicht angekommen.

Und die 2 weitern angefragten Auszhalungen wurden auch noch immer nicht angenommen.

Mal sehen was im laufe der Woche passiert...

Dear loidcasino1337,

We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.

As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.

Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.

Best regards,

Spinpirate

Dear loidcasino1337,

Have you received your withdrawal from the casino yet?

No I haven't received anything. The payment is always on "Transit" and nothing happens.

Nein ich habe nichts erhalten. Die Auszahlung steht die ganze Zeit auf "Transit" und es tut sich nichts.

Dear loidcasino1337,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

updated:

Unfortunately, I became weak during the long wait and gambled away €1000 that I actually wanted to withdraw.

Yesterday my account had a bug with which I could no longer access my user profile, but the support then helped me very quickly and solved my problem by opening a new account and my remaining payments were overwritten on the new account.

I then requested the payout and it was accepted immediately.

I hope the money will be in my account soon.

Update:

Leider bin ich in der langen Wartezeit schwach geworden und habe 1000€ die ich eigentlich abheben wollte verspielt.

Gestern hatte mein Account hatte einen bug mit dem ich mein Nutzerprofil nicht mehr erreichen konnte, daraufhin hat mir der support aber sehr schnell geholfen und mein problem behoben indem ich einen neuen Account eröffnen sollte und meine restlichen auszahlungen wurden mit auf den neuen account überschrieben.

Ich hab die Auszahlung dann beantragt und sie wurde sofort aktzeptiert.

Ich hoffe das Geld ist bald auf meinem Konto.

Hello everyone,

Thank you both for your replies.

loidcasino1337, I hope you will receive your withdrawal very soon. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Spinpirate.com is now unavailable

Casinoguru it's really time you took these scam casinos off your site and stopped making players with a 7.2 rating burn their money!!!

Was also the last time that I trusted a Casinoguru rating.

Spinpirate.com ist nun nicht mehr erreichbar

Casinoguru es ist mal wirklich Zeit, dass ihr diese Betrüger Casinos von eurer Seite nehmt und nich mehr spieler mit einer 7.2 Bewertung dazu bringt ihr Geld zu verbrennen!!!

War auch das letzte mal, dass ich auf eine Casinoguru Bewertung vertraut habe.

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.